Terms and Conditions

About Us

The Site is owned by Passiflora Limited (UK Co Reg No. 09381916) whose registered office is at First Floor Olympia House, Armitage Road, London, United Kingdom, NW11 8RQ. Our VAT number is GB206123163. You can contact us by telephoning our customer service team at +442082480056 or by emailing us at support@mytripollar.com or writing to us at our registered office.

Use of the Website www.mytripollar.com (the “Site”)

Your use of the Site, purchase of Products offered on the Site (“Products”) and use of other available Services (the “Services”) offered on the Site will be subject to these terms, and by using the Site you agree to be bound by them. You may only use the Site for your personal, non-commercial use in accordance with these terms.

We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) at our sole discretion without notice to you.

If you cannot agree to and comply with this agreement and its requirements, please do not use the Services provided. We may suspend or terminate your login id and access to the Services, at any time without notice if, in our opinion, you breach these terms including providing false details for the purposes of registering as a user. 

Changes to the Site and Terms; Third Party Links

We may change the content of the Site from time to time. Whilst we try to make sure that all information contained on the Site (other than any user generated content) is correct, please let us know if you believe this not to be the case.

We reserve the right to change these terms from time to time without liability to reflect legal or regulatory changes, to update them generally or for other reasons we deem appropriate and such modifications shall be effective immediately upon posting of the modified terms on the Site.

The Site may from time to time, include links to external sites. We are not responsible for the content of these other sites, including those third party sites that may display our logo or branding, and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of our association with their operators. 

Personal Data

Please see our Privacy Policy for details of how we manage any personal data which you provide to us through the Site and the ordering process.

If you are a minor under the age of 18, you may only use the Site in conjunction with your parents or guardians. We do not knowingly collect personal details from users under the age of 18. If a child under 18 submits information through any part of the Site, and we become aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. 

Intellectual Property Rights

Unless otherwise noted, all intellectual property rights in any content of the Site, (including text and other materials, graphics, photography, images, video, sound illustrations, Product layout and design, icons, software and trade marks) are owned by us or our licensors. Except as expressly set out here, nothing in these terms gives you any rights in respect of any intellectual property owned by us or our licensors, and you acknowledge that you do not acquire any ownership right by downloading content from the Site. In the event that you print off, copy or store pages from the Site (only as permitted by these terms), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

The TriPollar, Passiflora and the Site names, logos, and other identifying marks are owned by our licensors or us. Other featured words or symbols, used to identify the source of merchandise or Services, may be the trademarks of their respective owners. 

Ordering & Availability

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “place order” button on the checkout page.

Your order constitutes an offer to us from you to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that we have received and accepted your order and notifying you that your order is being processed (“Order Confirmation”). The contract between you and us in relation to the Products ordered (“Contract”) will only be formed when we send you the Order Confirmation. We will send you a further email to notify you when your goods have been dispatched containing tracking information for your order.

The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation. 

Price & Payment

The price of Products is as quoted on the Site. Prices include delivery costs of the Product to the address specified when you place your order.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
Ownership of the Products shall pass to you upon receipt of payment in full by us. 

Additional Fees – Taxes, Duties, Customs

International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). While the price quote for any applicable fees, duties and taxes is based upon the laws and regulations of the country to which the order is shipping, please be aware that these Fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:

• The merchandise's country of origin or manufacture
• The merchandise classification, using a system adopted by the countries that we ship to
• VAT rates are set by the country to which the order is shipping
• Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments. If you have additional questions, please contact customer service

Accepted Payment Methods

All payments for orders are processed by Stripe or PayPal. At no stage of the order or payment process do we hold any of your credit or debit card details. Any personal data you submit to Stripe will be processed by Stripe and any personal data you submit to PayPal will be in accordance with its privacy policy.

We accept the following payment methods:

• Debit Card
• Credit Card
• PayPal
• Google Pay
• Klarna
• Clear pay

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. 

Delivery

Your order will be fulfilled by the delivery date set out in the Order Confirmation.

Your order will be delivered to the shipping address you specify when placing your order. Orders cannot be delivered to PO Box or similar addresses. We deliver to all addresses within the united states.

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by FedEx and take place on Monday to Friday, excluding public holidays, usually within the hours of 9am and 5pm GMT.Most orders are delivered within 5 business days.

Please be aware that items are dispatched within 24 hours of receiving payment. Orders are shipped and delivered Monday to Friday. Orders placed over a holiday or during the weekend will be processed on the next business day. Packages will arrive within 2 business days.   

During peak times of the year, orders may have delayed dispatch times. We endure to get any orders dispatched at soon as possible. Please look out for your dispatch confirmation email.

Our Refunds Policy & Consumer Rights

Every purchase is risk free. If for any reason you are not satisfied with your Product and wish to return it, you have 14 days to return such item(s). Please note that we can only accept returns of:

• any Product which has been sealed for health protection reasons and so cannot be re-sold provide that it is returned unopened, unused, in its original packaging and in its original condition, enclosing your proof of purchase;
• any other Product if it is still in its original packaging and in a resaleable condition, enclosing your proof of purchase.

In every case, you will also need to return any free items that were delivered to you with the Product You will receive a full refund of the price paid for the Product(s). We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your return.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided below and in the Order Confirmation. Nothing in this section affects your legal rights.

If you are returning your Product to us you must contact our customer Services department at: support@mytripollar.com who will provide you with a printable return slip with a confirmation number to include with your return shipment, along with the address for returning the Product to us. Please be sure to package the parcel securely (making sure you include a note of your name, address and returns number inside the parcel) and then return it to us. You must return the Products to us within 7 days of notifying us of the return. You will be responsible for the cost and risk of returning the items to us.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.

If any Product you order is damaged or faulty when delivered to you, the price of the Product shall be refunded to you in full, including the cost of delivery. If you believe a Product was delivered damaged or faulty, you must inform us using the returns process set out under the paragraph above. 

Product Information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) You see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing and technical specification of Products is included as a guide only. If you are in any doubt as to the size or technical specification of any Product you require, we recommend that you contact us prior to placing an order at: support@mytripollar.com 

Customer Reviews

If you wish to include a Product review, we ask that these give genuine feedback, are respectful and non-threatening. We have a zero tolerance policy for any review designed to mislead or manipulate fellow customers. We do not accept reviews that are defamatory, invades the privacy of others, that contain obscene, unlawful or intolerant language.

We don't allow anyone to write reviews as a form of promotion and will remove at our discretion:
• A negative review from a seller of a competitor's product.
• Multiple negative reviews for the same product from one customer.
• A review in exchange for monetary reward. 

Our Liability

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

Subject to the above, we will use reasonable endeavours to verify the accuracy of any information on the Site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Site or that it will be timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Any liability we do have for losses you suffer is strictly limited to direct losses that were reasonably foreseeable in which case our liability shall be limited in each case to a sum equal to the price paid by you for the Products in respect of which any such damage or loss arises. This limitation of our liability does not affect any of your statutory rights. 

Miscellaneous

If any provision of these Terms is held by any competent authority to be invalid, unlawful or unenforceable in whole or in part, the validity or enforceability of the remaining part of the relevant provision and any other provisions will remain unaffected nor will it affect the validity or lawfulness of that provision in any other jurisdiction.

These Terms and any Contract shall be governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

Terms last updated: 16th November 2020.